Privacy Policy
At ondrx, we are committed to protecting your privacy and ensuring a safe online experience for all our users. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our online booking service for doctor appointments and lab tests, as well as the terms of our cancellation and refund policy.
By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
Personal Information: When you book an appointment for a doctor consultation or lab test, we collect your name, contact details (phone number and email address), and payment information.
Medical Information: Some doctors or labs may require basic medical history or health information to process your appointment or lab test request. This information is provided voluntarily and is used solely for the purpose of offering the services.
Usage Data: We collect information on how you interact with our website, such as your IP address, browser type, time spent on pages, and other diagnostic data to help us improve user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and manage your appointments and lab tests.
To send appointment confirmations, reminders, and updates.
To communicate with you regarding cancellations, refunds, and other service-related inquiries.
To improve our website’s functionality and user experience.
To send promotional offers or updates, but only if you have opted in to receive such communications.
3. Data Security
We take the security of your personal data seriously. We use administrative, technical, and physical measures to safeguard your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We may share your information under the following circumstances:
With doctors and labs: We share necessary details with healthcare providers to facilitate the scheduling of appointments or lab tests.
Service Providers: We may employ third-party companies to facilitate our services, such as payment processors or hosting services. These third parties will have access to your information only as necessary to perform specific services.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests (such as a subpoena or court order).
5. Your Rights and Choices
You have the right to:
Access, update, or correct your personal information at any time by logging into your account or contacting us.
Opt-out of receiving marketing communications by following the unsubscribe instructions in any email we send you.
If you wish to delete your account or have any concerns about how we handle your data, please contact us.
6. Cancellation and Refund Policy
We understand that plans can change. Our cancellation and refund policy is as follows:
Appointment Cancellations: If you need to cancel your appointment, please do so at least [Insert time frame, e.g., 24 hours] before the scheduled time to avoid any cancellation fees. Cancellations made within [Insert time frame] may incur a fee or be non-refundable, depending on the policy of the individual healthcare provider.
Lab Test Cancellations: Lab test appointments must be canceled at least [Insert time frame, e.g., 24 hours] before the scheduled date to qualify for a refund. After this period, cancellations may not be eligible for a refund due to the nature of the service.
Refunds: If you are eligible for a refund (for example, if the doctor or lab cancels your appointment or there is a technical error in processing), refunds will be processed through the original payment method within [Insert time frame, e.g., 7-14 business days].
No-Shows: If you do not show up for your scheduled appointment without prior notice, you may not be eligible for a refund or rescheduling.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.
8. Contact Us
If you have any questions about this Privacy Policy or our services, please contact us at:
MAIL: ONDRX1@GMAIL.COM OR CALL 8058780065
By using our services, you consent to the terms of this Privacy Policy.